Using Chargeback to get your money back

Remember my story about not receiving items from a seller who had private feedback? If not, you can read it the post "Private (hidden) feedback ... what are they trying to hide?".

Well guess what? After a month of following up with this seller through email for a refund (the phone number entered in their eBay account wasn't correct!) I managed to get my refund. But no, it wasn't the selller who refunded me the money; it was my credit card provider. I waited until I realised that the seller was not going to honour their word of a refund to me.

I used my credit card's chargeback facility to recover the full amount. If I went through PayPal's dispute process, I would have to pay a processing fee of $25 (US).

So, I got refunded my money in about 6 weeks from filling in my form with my bank. The time it takes for the chargeback process to complete will be different for every bank.

I'm glad I was able to recover the full amount this time. Although it was a lot less than the money I could have lost in the counterfeit clothing debacle discussed in "Designer brand labels... are they for real? 5 simple buying tips".

It's unfortunate that the seller's eBay business did not work out. I wish them better luck with their other, and future, business endeavours.